Any sales order placed with us either verbally, in writing, via purchase order or electronic communication is accepted as official and binding and is subject to our Terms and Conditions
PAYMENT
A minimum deposit of 50% is payable upon placing an order. Full payment must be made 1 week in advance of delivery, for all goods. Errors in pricing are subject to correction with your approval. If you do not approve Cooling Design reserves the right to cancel the sale. Please review and confirm the full order price at the point of purchase.
CANCELLATIONS
Cancellations are only permitted within 48 hours of your order. Cancellations after 48 hours may result in the loss of your deposit.
Without exception, we do not accept any cancellations on any customised orders where an item is ordered to your exact specifications, bespoke items or on any part of a non-standard combination order.
RETENTION OF TITLE
Full title to the goods shall remain vested in Cooling Design and shall not pass to you until the full purchase price for the goods is paid in full to Cooling Design.
RETURNS
Please note goods should not be returned without firstly contacting Emma Cooling preferably via telephone and then by confirming this request in writing. Bespoke and customised items cannot be returned unless they are faulty.
It is our aim for our customers to be satisfied and we strive to ensure that this is the case.
Some of our furniture is hand-made and consequently some pieces may vary slightly in colour and size. Whilst we make every effort to match all colours and finishes, organic and natural products such as wood and silks have slight variations in their dye, grain and shade variations.
Industry standards allow size variations of up to 2cm (larger or smaller) with handmade items. We ask our customers to consider this when carrying out their measurements and/or considering whether to purchase an item.
We will not refund furniture simply because it does not match, suit or fit in a particular room / location or because it is unsuitable to the position for which the customer envisaged.
Each piece is either made or ordered for you and cannot be returned to the manufacturer. We ask all our customers to check their measurements and access points very carefully to avoid disappointment.
We reserve the right to apply a warehouse restocking charge of 25% of the full order price plus the delivery cost for any items returned to us.
All furniture should be lifted and placed in situ rather than being dragged or pulled to prevent any damage to the product and/or to the area in which you are using them.
FABRIC
Your fabric choice is ordered specifically for your design requirements. Your fabric is cut from a larger roll to meet your required dimensions and length. We provide a sampling service to allow you to ensure that the fabric you wish to purchase is suitable for your requirements in respect of colour, pattern and quality. We only allow returns with respect to fabric that is either faulty or flawed.
Cancellation of fabric orders can only done within 48 hours of placing your original order. Cancellations after 48 hours will result in the loss of your deposit. Our sampling service is on offer to allow customers to view samples of the actual fabric before ordering.
Whilst we take as much care as possible with regard to the samples we provide, customers should be aware that on occasion there can be some slight shade variations between our actual samples and the colour of the actual fabric.
ESSENTIAL CHECKS BEFORE ORDERING
It is the customers’ responsibility to ensure all furniture items ordered will fit into the room for which they are intended and that they will fit through all access points to the specified room or location in the customers’ premises.
In addition, all customers need to ensure that there is sufficient access for a large delivery truck to reach the delivery address as fees for re-delivery or cancellation will apply.
AVAILABILITY
All our product ranges are up-dated regularly and therefore we cannot guarantee continuity of supply. We recommend that customers purchase all of their requirements at the same time. We cannot accept responsibility for any subsequent changes in design style or specification of the chosen product range.
LEAD TIMES
As all our products are subject to availability from either our in-house production facility and/or from our suppliers, we can only give general guidance or an approximate lead time at the time you place your order. Stock due dates are not guaranteed but we will do our utmost to ensure products are delivered by the stated date or within a reasonable period thereafter. We cannot therefore accept any liability for any delay or failure to deliver that is beyond our reasonable control.
DAMAGED/FAULTY GOODS
We recommend all goods should be inspected on receipt of delivery and any damage i.e. scratches, tears, dents, soiling etc should be reported immediately to Cooling Design.
Cooling Design is unable to accept and deal with any reports of any damage upon delivery after 48 hours, so it is critical that you unpack and inspect your goods within this timeframe. Should we consider that a repair to an item of furniture is required, we may need to take the item from your premises to carry out the necessary work to repair it.
COLOUR VARIATION
Colour differences, particularly in wood, leather and marble are to be expected. Scars, knots and shading differences are natural and can sometimes be non-uniform in appearance. This is a feature and not a fault of these products.
STORAGE
Items that are in stock and/or are ready for delivery may be stored in our warehouse free of charge up to a maximum of 4 weeks. Storage fees will apply after this 4 week period. A standing fixed charge of 3% of the total order value will be applied for every week or part thereof for items held in storage beyond the maximum 4 week period.
Goods attracting a storage surcharge will not be released until the surcharge fees is paid in full.
DELIVERY
We use a separate company for our deliveries. We can source a quote for your delivery. All delivery fees must be paid in advance. The delivery crew will not attempt a delivery should there be any health and safety issues or where damage to your home or premises may result. The delivery crew will not remove windows or doors. If you insist that the delivery crew manoeuvre an item in a difficult situation, the customer will be fully responsible for any resulting damages
to the furniture and/or your premises.
WARRANTY
Bespoke sofa and chairs withhold a 5 year warranty on the frames, which include the legs and springs.
Other bespoke items have a 1 year warranty.
The warranty is void if Cooling Design determines that any damage to the furniture was caused by abuse, negligence, or accident by the customer or if used for purposes other than which it is intended. Visible surface damage such as scratches, nicks, tears are not covered under this warranty unless reported to us within 48 hours of delivery. Our warranty does not cover normal wear and tear on all products.
All other goods purchased from Cooling Design withhold their individual manufacturer’s warranty, which will vary according to the manufacturer. Cooling Design holds no responsibility outside of this.
INTERPRETATION
This Agreement is subject to the following definitions and rules of interpretation stated in this clause.
In these Terms and Conditions the following words and expressions shall have the following meanings:
• “Company, we, us and our” refer to Cooling Design
• “Contract or Order” – means any contract or sales order (the terms and conditions of which are detailed herein) between the Company and the Customer for the sale of Goods and for works done to the Goods by the Company and for any drawing undertaken by the Company for the Customer or any service provided for the Customer by the Company.
• “Customer” – means the individual or partnership body corporate whether limited or other, whose name and address appears on the Customer Confirmation Order.
• “Terms and Conditions” – means those terms and conditions contained herein which apply to all contracts for the sale of Goods to a Customer and/or works done to goods for a Customer and/or for drawings undertaken for a Customer.
• “Bespoke” – Goods made in a fabric of your choice or subject to any form of customisation at your request.
• “Delivery Note” – A document provided by us stating ‘Delivery Note.’ where a signature is provided upon agreeing acceptance of goods.
• “Domestic Purposes” – Any use of the product at a residential home and not used in connection with running any form of business.
• “Good(s)” – Any chairs, sofas, beds, footstools, freestanding / built in cabinetry, or related products shown on our website, including accessories, rugs and fabrics.
• “Product(s)” – This has the same definition as Good(s).
• “Sales Order” – A document provided by us stating ‘Sales Order.’